Ziplyne & Coupa
Deliver a Better User Experience
Ziplyne is a cloud-based, Digital Adoption Platform that helps Coupa Customers automate their user onboarding, training, and support processes with in-application guided help. We provide a customizable user experience layer that sits directly in & on top of Coupa.
Meet us at Inspire EMEA
What we’ve heard from Procurement leaders/teams:
I wish I could add more customization to the help text inside Coupa fields
I want to give my users PDFs, and Videos right when they need them inside Coupa
If only I could train my users on all Coupa updates and releases with ease
Our current documentation goes out of date too fast
I know we are getting dinged by Compliance and Audits, how do I stop my users from making the same mistakes or entering bad/inaccurate data?
The Ziplyne Effect
Automate user onboarding
Create in-app help guides with no coding
Streamline Coupa user training
Increase Coupa Adoption
Increase Compliance
Provide Self-service support
Improve change management
Chief Procurement Officers & Teams are Looking to
Reduce the number of manual data errors going into the procurement processes and into Coupa
Find a way to automate end-user training to be more real-time & scalable
Provide higher levels of self-service to reduce help/support tickets
Ziplyne’s SaaS Solution
Creator
Create help guides in Coupa without code.
- Browser-based extension to create a user experience layer on top of existing Coupa environments.
- No-code solution that doesn't require IT or developer involvement.
- Allows procurement subject matter experts and Coupa super users to create training and support content.
- Enables users to access training and support content directly within the Coupa interface.
- Improves user experience and adoption of Coupa.
- Saves time and resources by eliminating the need for IT or developers to create training and support content.
- Can be customized to fit specific business needs and requirements.
Player
The next level of self-service comes inside Coupa itself.
Help widget that provides end-users with necessary and relevant guides, documentation, and hyperlinks.
- Ziplyne's Player provides an interactive experience instead of a chatbot that requires back-and-forth communication.
- All content created by internal teams in the creator can be placed in the Player for end-users to playback.
- Improves user experience by providing easy access to relevant content.
- Reduces the need for support teams to answer repetitive questions.
- Increases productivity by allowing users to find the answers they need quickly.
- Can be integrated into Coupa for seamless use.
In-application Guides (Zips)
Give your end users self-service with step-by-step help guides accessible to them in real time.
- Business processes can be broken down into step-by-step instructions.
- Real-time step-by-step help guides can address any use case/questions end-users may have.
- Helps users navigate complex processes and reduces the need for support tickets.
- Improves user experience by providing easy-to-follow instructions.
- Saves time and resources by eliminating the need for support teams to answer repetitive questions.
- Helps onboard new users and reduces training time.
- Improves user adoption of new procurement processes
Tooltips
Provide in-application tooltips that sit on specific fields. The content can be customized per role, permission, or language within Coupa.
- Data accuracy is critical in Procurement, especially when sensitive data is being entered into Coupa.
- Inaccurate data can lead to downstream consequences and errors.
- End-user errors can be a source of problems during audits or compliance checks.
- Automated data validation tools can help ensure data accuracy.
- These tools can detect and flag errors in real-time.
- Improves data accuracy and reduces the need for manual data validation.
- Saves time and resources by eliminating the need for manual data checks.
- Increases productivity by reducing the time spent on manual data validation.
Modals
Alert, Notify, and Educate your users in Coupa instead of email.
Alerts, notifications, and change management briefings can be brought directly inside Coupa.
- Improves engagement and awareness metrics by ensuring users see important communications.
- Eliminates the need for users to check multiple sources for updates and alerts.
- Increases user compliance with policy updates, Coupa downtime alerts, and other important communications.
- Reduces the need for manual communication with users.
- Increases productivity by reducing the time spent communicating with users outside of Coupa.
Content Links
Bring in all your existing help and training content directly inside Coupa.
Users currently have to go to SharePoint and other repositories to access helpful information for Coupa business processes.
- Users don't want to leave Coupa to access this support.
- Quick hyperlinks may exist, but they are not indexed and lack analytics to measure their effectiveness.
- Ziplyne provides the ability to have information directly inside a player widget.
- Improves user experience by providing all necessary information in one place.
- Provides analytics to measure the effectiveness of support materials.
- Reduces the need for users to leave Coupa to access support materials.
- Increases productivity by allowing users to find the answers they need quickly.
Analytics
You are currently missing all the experience data related to Coupa processes.
- Allows you to track the progression of end-users as they navigate, find help, and realize the value of in-application guides (Zips).
- Provides step-by-step breakdown and analysis of where training, support, and procurement teams can refocus, optimize, and re-engineer current Coupa processes, UI, and focus points.
- Improves end-user efficiency by helping them understand fields that may have originally confused them.
- Provides valuable data for analysis and improvement of the Coupa experience.
What Our Customer’s Say
Jana Frankline
Chief Procurement Officer
"Proactive help when your user needs it most"
We needed a solution to help correct all wrong user behavior in real-time. We tried training sessions, we tried video tutorials. Nothing was working to get that in-application experience. We tried to use Coupa’s field level tooltips but it didn’t help completely because we could not customize it or make it as role based as we wanted. Also there are no analytics associated with the Tooltips Coupa provides. This all changed once we started using Ziplyne. Wherever there is an area where we know users are prone to make mistakes, we made a Ziplyne tooltip to correct them. Since using Ziplyne for Coupa we have seen an immediate reduction in support tickets and user data errors
Jana Frankline
VP Of Procurement Excellence
"The missing piece in your procurement transformation"
Our company was going through a big procurement transformation post COVID. We looked inwards to see where inefficiencies were in any of our procurement processes and came up with a strategy to identify the gaps end to end. We found so many issues related to end-users but did not know how to correct them. Once we found Ziplyne, we were able to redefine and map out our entire process with a more user-centric and user-friendly approach. The data that Ziplyne provides has allowed us to identify the step level friction that currently is not provided by anyone, not even Coupa itself.
Jana Frankline
Coupa Super Admin/User
"Coupa Support on Steroids"
I was getting support tickets constantly for the same repetitive questions to our help center and help desk. We found that if we could provide better self-service materials, then we could deflect questions coming to me and my team. After going live with Ziplyne, we have been able to see a 30% decrease in support tickets/questions. Users are able to troubleshoot and find what they need without me getting involved. We have also been able to repurpose and resurface all of our help materials through Ziplyne’s content links directly into Coupa itself. This is a game changer for all the materials we have created over the past 6 years of using Coupa.
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