Chief Procurement Officer
"Proactive help when your user needs it most"
We needed a solution to help correct all wrong user behavior in real-time. We tried training sessions, we tried video tutorials. Nothing was working to get that in-application experience. We tried to use Coupa’s field level tooltips but it didn’t help completely because we could not customize it or make it as role based as we wanted. Also there are no analytics associated with the Tooltips Coupa provides. This all changed once we started using Ziplyne. Wherever there is an area where we know users are prone to make mistakes, we made a Ziplyne tooltip to correct them. Since using Ziplyne for Coupa we have seen an immediate reduction in support tickets and user data errors
VP Of Procurement Excellence
"The missing piece in your procurement transformation"
Our company was going through a big procurement transformation post COVID. We looked inwards to see where inefficiencies were in any of our procurement processes and came up with a strategy to identify the gaps end to end. We found so many issues related to end-users but did not know how to correct them. Once we found Ziplyne, we were able to redefine and map out our entire process with a more user-centric and user-friendly approach. The data that Ziplyne provides has allowed us to identify the step level friction that currently is not provided by anyone, not even Coupa itself.
Coupa Super Admin/User
"Coupa Support on Steroids"
I was getting support tickets constantly for the same repetitive questions to our help center and help desk. We found that if we could provide better self-service materials, then we could deflect questions coming to me and my team. After going live with Ziplyne, we have been able to see a 30% decrease in support tickets/questions. Users are able to troubleshoot and find what they need without me getting involved. We have also been able to repurpose and resurface all of our help materials through Ziplyne’s content links directly into Coupa itself. This is a game changer for all the materials we have created over the past 6 years of using Coupa.