What to consider while shopping for a Digital Adoption Platform

Digital Adoption
Written By :
Soham Sharma
Published On :
April 24, 2022

Embracing a digital adoption platform in your business is vital but it is more important to choose a suitable DAP that works efficiently and with utmost harmony with your current setup.

In light of the above, here are a few crucial factors to consider when shopping for a DAP.

Ease of use

Customer experience is an important aspect of business growth, an interactive yet simple DAP is more likely to make the user experience immersive which will attract more audience and help to retain the lost customers. 

In a broader sense, DAP lets a business provide a seamless user experience. Though, this can only be achieved by choosing a DAP that is easy to use and is efficient. Other than that, it is also very important that the DAP allows the employees to make necessary changes effortlessly when necessary.

DAP coupled with virtual assistance is seen to be an effective approach towards improving the user experience and employee experience by guiding them throughout the process.


The process of implementation of a DAP can be very time-consuming and taxing, hence it is important to choose a DAP that provides consistent implementation services at full length. Digital adoption platforms are enterprise-class applications which means they must be capable of handling large numbers of traffic with the least amount of difficulty.

Thus, when choosing a digital adoption platform, it is important to make sure that the platform discloses its pricing upfront and does not bombard you with individual tasks. Also,  note that the DAP you opt for offers free initial setup walkthroughs during the onboarding process and has a dedicated team of experts to assist you during the implementation process.

The assistance should be provided right from purchasing to development and implementation phases so that any needs for customization required by the user can be handled with ease.

Integration and Scalability

An enterprise that already functions across various business applications or plans to do so in the future should choose a DAP that offers smooth integrations and allows you to make any customization simultaneously whenever needed.

It is also important you adopt a DAP keeping in mind the potential growth and development of your enterprise. This upscale will potentially increase more traffic on DAP which will increase the load on the DAP, ensure that the digital adoption platform you plan to select does not experience any issues like sudden crashes or bugs and performs optimally with no drop in performance or functionality despite the substantial increase in users.


Analytics is the information derived by the computation of data collected over a period of time. It is very important nowadays for businesses to track data and analyze that data to analyze the growth of the business. There are crucial digital tools that help you interpret the direction your business is going.

A digital adoption platform should be able to provide the necessary data and statistics such as user engagement, usage trends, user engagement, etc. DAP with an analytics system is important as it gives a clear picture of where the improvements need to be made and also helps in tracking the growth of the business.

Analytics helps identify:

  • The difficulties a user faces
  • The tasks that are time consuming
  • Where is it that the user makes more mistakes
  • The DAP tools that are utilized more than others

Security and certification

Digital adoption platforms are deeply integrated with all the software and applications of the enterprise, due to which it can have complete access to all the confidential information related to the organization. Therefore, one must ensure that your digital adoption platform has strict data security and authorization policies.

Your Digital adoption platform should be holding valid certification that ensures it complies with data security and privacy laws of your region as well as international data privacy laws.


Digital adoption platforms should provide all-around support. This includes comprehensive guidance from the beginning of the stage, throughout the implementation process, and assistance after the launch.

Some important features of a digital adoption platform support should consist of:

  • 24x7 real-time assistance
  • Implementation support
  • Technical support
  • Enhance user experience
  • Intuitive problem solving
  • Client success 

Digital adoption platforms must ensure that the user is provided with a dedicated point of contact who is aware of the organization's goals and growth and assists them with the same.

Return on Investment (ROI)

The main role of a DAP is to make the most of your business application and achieve maximum productivity. Here are some factors a user must focus on when evaluating a justifiable ROI.

  • Productivity of the employees after using the DAP.
  • How user-friendly the application is.
  • Increment in the number of logins and usage.
  • Time to finish a task.
  • Feedback from your end-users.

There are hundreds of Digital Adoption Platforms available. These DAPs vary in feature and cost depending on the target market and offer specialized tools to ensure successful implementation. A DAP that meets all of your business needs and gets you the best value for your money is crucial. To understand more about our digital adoption platform visit our company’s website.